indogenting Platform Privacy Notice
This page describes what we collect when you use indogenting and how we keep that data protected. We at indogenting collect personal information to verify your account, process your deposits and withdrawals, and comply with regulatory requirements in the jurisdictions where we operate.
Our privacy practices apply across all indogenting access points—Android app, iOS browser, and desktop. We are transparent about how your data moves, who may access it, and what rights you hold over your information. If you have questions about our privacy practices, contact our support team via email or in-app chat.
We encourage you to read this notice alongside our terms and conditions. By using indogenting, you acknowledge that you have read and understood this privacy notice and agree to our data practices as described below.
What We Collect on indogenting
We collect information in two categories: information you provide directly, and information we gather automatically from your device and account activity.
Information You Provide
When you open an account on indogenting, we ask for your full name, email address, phone number, and date of birth. We require proof of identity (national ID, passport, or driver's licence) and proof of address (utility bill or bank statement issued within the past three months). We use this information to verify your identity, comply with anti-money-laundering regulations, and ensure you are eligible to hold an account in your jurisdiction.
When you deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we receive payment-method details and transaction confirmations from our payment processors. We do not store full card numbers or sensitive payment credentials on our servers; these are handled by our payment partners under their own security protocols.
Any communications you send us—support messages, feedback, or dispute notifications—are stored in our support system to help us resolve your request and improve our service. If you contact us from Jakarta, Surabaya, Bandung, Medan, or Semarang, we may retain location context to personalise support for regional payment or holiday promotions around Idul Fitri, Idul Adha, Imlek, or Nyepi.
Information We Gather Automatically
When you access indogenting, we log your IP address, device type (Android, iOS, or desktop), browser version, and the pages you visit. We use cookies and similar tracking technologies to recognise you on repeat visits and to remember your session so you do not need to log in each time.
Our servers record all account activity: logins, deposits, withdrawals, bets placed, game outcomes, and promotional claims. This information is essential for dispute resolution, fraud detection, and regulatory compliance. You can view your activity history in your account ledger at any time.
How We Use Your Data on indogenting
We use your personal information for six main purposes:
- Account verification: We confirm your identity and address to ensure you meet eligibility criteria and are not using a prohibited jurisdiction.
- Payment processing: We share deposit and withdrawal details with our payment partners to settle transactions.
- Regulatory compliance: We report suspicious activity to relevant authorities as required by anti-money-laundering and anti-terrorism laws.
- Dispute resolution: We review your transaction history and game records if you report a problem.
- Fraud detection: We analyze patterns in account activity to identify and prevent fraudulent use.
- Service improvement: We use anonymised data to understand which games and features are popular and how we can enhance indogenting.
We do not use your personal information for marketing purposes without your explicit consent. You may manage your notification preferences in your account settings to opt in or out of promotional emails, in-app messages, or SMS notifications about new games, Liga 1 tournaments, or Piala AFF events.
We at indogenting do not sell your personal data to third parties. Your information is used only to operate our platform, verify your account, and comply with legal obligations.
Data Retention and Your Rights on indogenting
We retain your account information for as long as your account is active. If you close your account, we retain your transaction history, identity documents, and game records for at least seven years to comply with financial regulations and tax laws. After this period, we anonymise or securely delete your personal information, though we may retain aggregated, non-personally identifiable data for analytical purposes.
You have the right to request access to, correction of, or deletion of your personal data. To exercise these rights, contact our support team with your account details and a clear description of your request. We will respond within 30 days. If you request deletion of your account, we will close it immediately and begin the data retention schedule described above.
Third-Party Processors and International Transfers
Our servers may sit outside your jurisdiction. When you access indogenting, your data may be processed in countries with different privacy standards. By using our platform, you consent to this international transfer. We ensure all third-party processors sign data-protection agreements requiring them to protect your information to standards equivalent to our own.
We share data with the following types of third parties only where necessary:
- Payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet partners) to settle deposits and withdrawals.
- Regulatory authorities and law enforcement if required by subpoena, warrant, or legal obligation.
- Fraud-detection and identity-verification services to verify your account.
- Analytics providers to understand user behaviour (anonymised data only).
We do not share your account balance, game history, or betting patterns with any third party except as legally required.
Cookies and Tracking Technologies on indogenting
We use cookies—small text files stored on your device—to remember your login session, track your preferences, and measure site performance. Cookies help us provide a smoother experience when you return to indogenting. Most browsers allow you to disable cookies, but doing so may limit your ability to access certain features of our platform.
We also use web analytics tools to count unique visitors, identify popular pages, and understand which games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, live-dealer tables) draw the most engagement. These analytics are anonymised; they do not identify you personally.
We do not use cookies to track you across other websites. Our tracking is limited to indogenting's own domains and services.
Contact and Updates to This Notice
If you have questions about how we handle your data on indogenting, contact our support team via email or in-app chat. We aim to respond within one business day. If you believe we have mishandled your personal information, you may also file a complaint with your local data-protection authority.
We update this privacy notice from time to time to reflect changes in our practices or legal requirements. We will notify you by email if we make material changes and will ask for your consent where required by law. Your continued use of indogenting after any update constitutes acceptance of the revised notice.
Last updated: this notice is effective from the date published on our website. We encourage you to review this page periodically to stay informed about how we protect your information.